This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Jobs in Toronto & GTA for everyone!

To post a job, login or create an account |  Post a Job

   Jobs in toronto & gta   

New job offers published everyday for the diverse people of Toronto & GTA!

previous arrow
next arrow

Grainger Canada: Inside Sales & Service Representative (Temp, Part-Time)

Grainger Canada

This is a Part-time position in Ottawa, ON posted July 2, 2020.

**This role is a contract position, for the duration of 1 year.

**Part-time hours are 24 hours per week.

Performance Driver: Demonstrate and excel in Grainger Performance Drivers (Wow the Customer, Have a Winning Attitude, Drive for the Best Results, Make the Team Better, and Lead the Way.) Primary Function: Under the general direction of the Branch Manager, this position supports the growth of the branch business by driving profitable sales growth and customer service through understanding customer needs and providing solutions for their businesses.

Principal Duties & Responsibilities:Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient mannerSell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.Contribute proactively to improvements in branch profitability and product Gross Margin.Processing customer orders through the computer system, ensuring accuracy and prompt deliveryMaintain a well-rounded knowledge of products sold including the completion of the required training programs.Promote Company products and services to customers and provide substitutions where requiredAdhere to the 5S program and take an active role in the branch’s cleanliness and maintenanceMaintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislationProvide leadership and ensure continued exceptional customer service by the branch team, when requiredSupport Branch Manager by assisting with everyday operational/administrative functions, when requiredOther branch support related duties including but not limited to supporting the warehouse functions as requiredMay take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.Preferred Education & Experience:A minimum of 1 to 2 years previous customer service experience is requiredDemonstrates a strong work ethic and personal commitment to get the job doneDemonstrated focus on ” Wowing” the customer with exceptional serviceTeam-player and an ability to work independentlyKnowledge of industrial and/or safety products is preferredSuperior interpersonal, problem solving and customer service skills to effectively build relationshipsStrong communication skills, ability to convey message in an organized, clear and effective mannerA self starter, taking action to achieve goals beyond what is requiredStrong time management and organizational skills, with proven ability to adhere to tight deadlinesProficient computer skills and aptitudeKnowledge of dangerous goods and WHMIS regulations is requiredPossession of a valid driver’s license and a reliable vehicle (if driving required)Completion of High School Diploma at a minimum and Post Secondary education or equivalent work experienceWork Environment:Position reports to a Branch ManagerAble to work in a fast paced changing environment.Significant daily interaction with team members, managers, customers, and local sellers.Work is performed in an office, showroom or warehouse environment with a moderate noise level and frequent distractions.Majority of time is spent standing and walking.Physical requirements may include reaching, grasping, climbing, standing and bending.

Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.Regular use of computer, keyboard and mouse.Working Relationships:This team member will partner with customers, vendors and contractors.Fosters open communication between all internal business partners including Sales, Branch, Contact Centers, Distribution Centre and On-Site Services teams.Support the sales team through up selling, service, pricing, delivery and inventory inquiries.Contribute to and build strong community relationships.Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members.

As part of Grainger hiring process, pre-employment background checks will be required for all external candidates.

Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan.

Grainger is committed to the principles and practices of employment equity.

We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.

Accommodations are available on request for all persons with disabilities taking part in the selection process.