Sales and Customer Service Administrator

Location: Dundas, Ontario, Canada

Website: www.liburdi.com

Number of Positions: 1

Posting Date: May 1, 2025

Reference Number: JJ05012025

Liburdi Turbine Services is a leading provider of advanced repair and life extension technologies for high-performance turbine components used in the power generation and aerospace industries. With over four decades of innovation and technical excellence, Liburdi is globally recognized for its expertise in metallurgical engineering, precision welding, and turbine component refurbishment.

A cornerstone of Liburdi’s technological leadership is its proprietary Liburdi Automated Welding Systems. These systems provide high-precision, computer-controlled welding capabilities used in additive repair and joining applications on complex turbine and aero engine components. Designed and developed in-house, Liburdi’s automated welding platforms offer exceptional control, repeatability, and metallurgical integrity while minimizing heat input and distortion.

We are currently seeking a candidate who is qualified for the role of Sales and Customer Service Administrator. The role of Sales and Customer Service Administrator reports to the Manager of Air and Space Systems. Liburdi Turbine Services offers competitive wages The hours will typically be Monday to Friday, 8:30am-5:00pm.

Typical Duties Include (but are not limited to):

• Manage the sales order desk for parts and service products.
• Generate quotes using standard templates and validate customer contacts after sales.
• Take orders via email, phone, and other methods while maintaining a professional and helpful demeanor.
• Coordinate closely with accounting to ensure timely and accurate invoicing.
• Respond promptly to customer inquiries, provide status updates, and resolve concerns or issues.
• Provide order, delivery, and inventory updates.
• Arrange shipping and coordinate related logistics.
• Pick and kit inventory for orders; assist with packing and shipping.
• Work with the engineering team to support customer technical requirements.
• Liaise with various internal departments to ensure customer satisfaction and fulfillment.
• Update and help create spare parts lists.
• Source alternative components due to obsolescence or availability.
• Generate weekly reports on open sales orders for team status meetings.

Key Skill Requirements:

• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Comfortable working with cross-functional teams including accounting and engineering
• Familiarity with inventory systems and order management tools
• Problem-solving mindset with attention to detail
• Ability to manage multiple tasks in a fast-paced environment

Key Experience/Education:

• 3-5 years of previous admin or customer service experience required
• Intermediate level experience with MS Office required
• Knowledge of Great Plains and CRM software is preferred
• Post-secondary education in business administration, office administration, or a related field is preferred
• Previous experience supporting a sales or customer service team an asset
• Previous experience working with nuclear or aerospace industry customers an asset

Application Information:

This role is full-time.

This job posting is for an existing vacancy.

Interested candidates are encouraged to forward their resume (with the position reference number in the subject line) to: resume@liburdi.com. Only qualified candidates selected for an interview will be contacted.

Liburdi is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Liburdi does not use AI to sort, screen or assess potential applicants.