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Sales Coordinator (Furniture)

Holmes & Brakel

This is a Full-time position in Pickering, ON posted June 16, 2019.

Putting together accurate estimates in the furniture industry is a bit like solving a jigsaw puzzle; every piece has exactly one place to go, and no one’s happy until it comes out looking just right.If you’re the sort of person who would enjoy collecting all the tiny details of a request for quote and/or an order from our clients and assembling them into a beautiful office space, we’ve got just the role for you.Since 1975, Holmes & Brakel ( has been delivering unparalleled services in the furniture industry. Specializing in offices and workplaces, we offer a full suite of services that encompasses design, sourcing, and installation. Our success would be impossible without our unwavering customer focus; as a family business, we’ve been able to maintain that focus since we started.We’re looking to add a new member to our sales division: someone with a keen eye for detail and a good mind for business, someone who can be a resource for our clients.Furniture Sales Coordinator:As our new Furniture Sales Coordinator, your work will focus on bridging the efforts of our account managers and customer service representatives. Using our computer systems to fully understand the details of a quote or order—everything from the products themselves to freight, customs, and storage—you’ll ensure that both clients and sales reps don’t have any surprises along the way.You’ll be working directly with customers, answering queries over the phone or through email. You’ve got exceptional communication skills and are customer-focused at all times. When it comes to helping out the sales team, you’re resourceful, and can appreciate all of the details that come with quotes/orders, especially when they are large, complex, and have many moving parts. Here’s some of the things you’ll be working on day-to-day:* Generate/revise quotes for clients on furniture orders or project design using our software systems (Project Matrix/Team Design), and logistics related quoting (freight, storage, etc.)* Review and confirm various order details (shipping, storage, customs, etc.) with clients, and assist with any other client inquiries related to quotes/orders or projects* Source products according to client requests while communicating with Sales/PM teams as necessary* Review orders for feasibility/site restrictions (size, weight, etc.)* Maintain a detailed log of all sales registrations Working with Holmes & Brakel:This is a full-time, permanent position, Monday to Friday, working from our Pickering office.There may be occasional travel involved when meeting clients alongside our sales team. You’ll receive a competitive starting salary between $45,000 and $55,000 per year, commensurate with your experience. You’ll also have access to a benefits program, as well as paid vacation and profit-sharing after your first year.While we’ve experienced some great success over the years, we’ve stayed true to our roots as a family business. Our employees love it here, and people tend to stay with us for a long time.Part of the reason for that is our preference for advancing employees internally. Many of our Sales Coordinators end up moving into sales or account management roles; if you’re successful here, you could see a commission and substantial raise in your future.Qualifications:* Experience in a customer service or client-facing role* Related experience in the contract furniture industry or similar wholesale/dealership environment (furniture, appliances, contracting, etc.) is an asset* Strong computer skills, and proficiency with common software (MS Office, spreadsheets, project applications, etc.)* Working knowledge of furniture specification and business software or similar (Project Matrix/Team Design)* Strong ability in fundamental math, and ability to generate accurate estimates quickly* Post-secondary degree or diploma in business or a related field would be an asset* Experience using a CRM (e.g., Salesforce) would be an assetHow to Apply:Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results. We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button. We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.