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Assistant Store Manager – Operations

RONA inc.

This is a Contract position in Toronto, ON posted June 30, 2019.

The Assistant Store Manager of Operations is responsible for providing effective day to day management and operational leadership through visibility, involvement and interaction with customers and employees.

The successful candidate will expert at communicating and maintaining Customer Service expectations.

RESPONSIBILITIES: Provide leadership and coaching to Sales Managers and Team Members to ensure a superb customer experience Directly supervise the Manager-Customer Experience, Manager-Merchandising and Manager-Inventory/Receiving Clearly outline and communicate sales, merchandising and front end objectives on a daily basis and ensuring inventory integrity Promote, develop and communicate store level priorities that complement national initiatives Respond to customer concerns in a timely and appropriate manner Work with Management team to meet budgets and maximize store profitability by controlling expenses (monitor and adjust labor, inventory management, overhead, etc…) MOD Duties including opening or closing the store, closing down computer systems, locking and shutting down the building and directing store operations in the Store Manager’s absence Job Requirements Customer experience and sales focused Sound Operational knowledgeable, familiar with Standards and procedures Proven leadership capabilities and a commitment to managing and developing the performance of others Ability to lead by example, make sound decisions and communicate expectations to coworkers Exhibits a sense of urgency and creative problem solving; research and analyze causes, provide an innovative approach to solutions High sense of urgency and drive; able to set priorities and deliver results within deadlines