This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Jobs in Toronto & GTA for everyone!

To post a job, login or create an account |  Post a Job

   Jobs in toronto & gta   

New job offers published everyday for the diverse people of Toronto & GTA!

previous arrow
next arrow

Bilingual program operations manager

G Consulting

This is a Full-time position in Ottawa, ON posted June 18, 2019.

The recruitment team at Myticas Consulting is looking for an experienced Bilingual Program / Operations Manager who would be interested in a contract opportunity offered within the Ottawa, Ontario region. Responsibilities and qualifications include:Monitor system performance; being alert to operational problems.Test new features and functions before introduction.Suggest new features and functions based on user and vendor input.Contribute to the development of policies and procedures and keeping the materials up to date.Provide operational support regarding outsourced customer service and call center vendors.Oversee Call Centre Quality Assurance & Workforce Management programs and act as the administrator of its software tracking, analytics and reporting software.Organize annual vendor summits.Collaborate with Product Development, Community Relations and Marketing Teams to provide support, ensure alignment of priorities and communication among these important functional groups.Must be bilingual (English/French).Proven experience working within a call center environment.Strong technical (IT) background is needed.Candidates looking to apply for this role are to send us an updated version of their resume in confidence.

Our team will be sure to review all applicants and follow up accordingly at the conclusion of the review process.

Company Myticas Consulting is a boutique IT professional services staffing organization, tailored to delivering high-performance Telecommunications (Network Engineering), ERP/SAP, Business Intelligence, and Technical CRM resources to our end customer business needs.

Built on over 50 years of combined experience, the team at Myticas understands the unique subtleties involved in effectively delivering the right individuals for highly unique requirements.