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Call centre supervisors/team leaders 24 per hour

Quantum - Ottawa

This is a Full-time position in Ottawa, ON posted June 26, 2019.

Position: Call Centre Supervisors/Team LeadersLocation: OttawaSalary: $24 per hourJob Type: ContractExciting project supporting a federal government event, with a great salary!

Put your call centre experience and knowledge to work for you!In preparation for the upcoming election, Quantum is looking for 10 Call Centre Supervisors/Team Leaders experienced with inbound/non-sales call centre environments.

We have both English-only AND bilingual positions to fill!Job Type: This contract starts in beginning August 2019 and runs until October 22, 2019, but please apply right away!

We need candidates prior to mid-July for clearance and site access purposes.

As this is a federal government initiative, a valid Enhanced Reliability Security Clearance, or the ability to obtain one, is required.Schedule: Initially Monday to Friday from 9 a.m.

to 5 p.m., and then various shifts between 7 a.m.

and midnight during peak call volumes.The location is accessible by public transportation – close to the Train Station on Tremblay Road!Required Experience, Knowledge and Skills: Ability to lead a team of Customer Service Phone Agents in a call centre environment Knowledge of contact centre operations Ability to assess and manage Agents’ performance and offer assistance and coaching Ability to communicate fluently in English (5 to 7 Team Leaders) or in both English and French (3 to 5 Team Leaders)To apply, please send your resume in Word format to


OUR BUSINESS.If you recommend a friend or colleague, you may be eligible for a referral bonus.We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.Quantum is an equal opportunity employer.Follow us on Facebook at Company One of the most trusted names in recruitment, Quantum has been connecting organizations of all sizes with the talent they need to reach their business goals for 50 years.

A strong regional supplier in Quebec, Ontario, and New York City with a network of 13 branch locations, we provide customized solutions to meet staffing challenges of any size or complexity.

Whether targeting a special individual for a strategic, senior role or recruiting a reliable team of hundreds at short notice, we are known for our flexibility and ability to make the impossible happen.

Providing permanent, contract, and temporary recruitment services for positions at all levels, our specialties include:+ Administration & Operations+ Finance & Accounting+ Information Technology+ Customer Service+ Trades & Industrial+ Healthcare