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Casino Shift Manager

Gateway Casinos & Entertainment Limited

This is a Contract position in Chatham-Kent, ON posted June 3, 2019.

Description Job Type: Full Time Posting Date: April 18, 2019 Who We Are Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada.

Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms.

Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.

A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers.

Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak Fish and the new Halley’s Club.

In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

Further information is available at www.gatewaycasinos.com .

Why Work For Us Gateway celebrates and empowers those employees who made it all possible .

A car eer at Gateway means great people, a great atmosphere and career advancement o pportunities across our location s .

Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment.

Join us today The Position Are you ready for the next step in your career?

This exciting role requires a self motivated and proven leader with outstanding conflict resolution skills and business acumen.

In a challenging fast paced and customer service oriented environment, the Casino Shift Manager supervises the entire gaming floor.

Assumes responsibility for the casino operations and supervises and delegates tasks to all related departments.

The optimal candidate will bring his/her passion to exceed our customers’ expectations ensuring that a high level of customer service is delivered to guests in a consistent and professional manner.

Key Responsibilities Supervises and observes the entire gaming floor to ensure the integrity and security of all assets and that Gateway Casino and regulatory policies and procedures are followed at all times.

Assumes responsibility in the senior managers’ absence and supervises and delegates tasks to all departments on the gaming floor.

Oversees human resources issues and supports staff development initiatives.

Manages staff to achieve and maintain a high and consistent level of job performance and customer service.

Using effective time management skills ensures adequate staffing levels to meet business needs.

Reports all shift activity and works closely with team members and gaming regulatory bodies as required for the smooth, efficient operation of the gaming floor.

Brings procedural variances to the attention of the appropriate people, departments, and organizations.

Manages casino operations to meet the budgetary expectations.

Manages and facilitates the site recruitment process and handles payroll administrative duties.

What You’ll Require 3 years of gaming experience Minimum 1 year of experience as a Pit Manager Post secondary education in business or a related field is an asset General understanding of overall casino operations Knowledge of gaming regulatory procedures and policies preferred Proven leadership skills and business acumen Excellent communicator
– both written and verbal English Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software Willing to work all shifts What Is Next Love what you see so far?

For the best chance to hear from us, apply within 3 days of the posting date.

Not the right fit this time ?

Follow us on our careers social media pages Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.