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Community Connector

TNO - The Neighbourhood Organization

This is a Full-time position in Toronto, ON posted January 31, 2019.

St. James Town Community Corner (SJTCC) is a result of more than five years of effort by local resident volunteers in partnership with a number of service providers. All are committed to improve access for St. James Town residents to services, supports and opportunities to meet, plan and build a strong, healthy neighbourhood.

Program/Project Description:

The Share/Reuse Hub creates opportunities for residents to develop skills, access thousands of tools for renovations and DIY projects. The program supports the City of Toronto’s priority to repair and reuse items, thereby minimizing waste and contributing to a greener community. The Share/Reuse Hub also supports local priorities in creating local income generating opportunities through skill development, community connections, and access to training.

The Community Engagement and Development Program facilitates the social, economic and civic integration of community members through innovative opportunities, provides capacity building and advocacy support, conduct outreach efforts to generate meaningful engagement to enhance awareness about programs and services and strengthen stakeholder relations and communications.

Position Summary:

The Community Connector is responsible for engaging with and connecting residents, community groups, volunteers, local partners, service providers, and stakeholders within the activities and work of Bicycle Repair/Tool Library Hub of St James Town

The purpose of this position is to build capacity by supporting and facilitating groups, connecting groups to services and resources, overseeing the implementation of community development plans, and acting as a liaison to create connections between residents, staff, partners and other networks. It involves working directly with people from diverse backgrounds in ways that are equitable and inclusive, requiring skills and approaches that reflect a strong social inclusion perspective.

This position also helps to embed values and a community development approach in all of its work

Main Tasks & Responsibilities:

  • Make decisions by following rules, policies, guidelines and procedures; by independent judgement; by analyzing multiple information and interpreting and applying policies and agreements
  • Provide assistance in the development and implementation of project goals and work plan, evaluation plan and budget to achieve agree-upon deliverables.
  • Promote a culture of meeting client & neighbourhood needs and teamwork by supporting staff in all aspects of their work
  • Participate in the evaluation and analysis of program metrics
  • Model and engage in critical reflection and anti-oppressive and equitable practice during all interactions with colleagues, community members and other stakeholders.
  • Support the development and implementation of a Community Development framework. Periodically evaluates the community development strategy and action plans
  • Meet with and engage residents, service providers and institutional stakeholders living and working in the community and coordinate the involvement of colleagues
  • Ensure staff and volunteers participation in the outreach, recruitment, registration and the delivery of services in basic bicycle repair throughout the Project.
  • Connect the program to the local network planning table(s)
  • Collaborate with City of Toronto and other project partners in the planning and delivery of special events
  • Create awareness of the project and schedule, implement, and periodically suggest new community engagement techniques and tools. Collaboratively with the outreach worker develops outreach plans and implements
  • Develop and implement an outreach strategy to promote the program to youth, local high schools and youth serving.



  • Undergraduate degree in social sciences, business administration, or a related field


  • Mechanical skills/repair experience is an asset and/or willingness train to obtain skills
  • Five plus years of practical experience working with clients at various levels in the community social agency, community development work, outreach and stakeholder engagement
  • Extensive experience understanding local community issues, priorities, gaps and needs including challenges facing newcomers to Canada
  • Experience working in a fast-paced, client support environment; supervising volunteers and placement students in a client-focused environment
  • Experience working with people of diverse socio-economic and cultural backgrounds from a strong anti-oppressive framework


  • Good oral and written communication skills besides customer service skills are required

Skills Required

  • Education level: College
  • Work experience (years): 3-5 years


Salary: N/D