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Coordinator, Engagement and Outreach

TNO - The Neighbourhood Organization

This is a Full-time position in Toronto, ON posted January 31, 2019.

St. James Town Community Corner (SJTCC) is a result of more than five years of effort by local resident volunteers in partnership with a number of service providers. All are committed to improve access for St. James Town residents to services, supports and opportunities to meet, plan and build a strong, healthy neighbourhood.

Program/Project Description:

The Share/Reuse Hub creates opportunities for residents to develop skills, access thousands of tools for renovations and DIY projects. The program supports the City of Toronto’s priority to repair and reuse items, thereby minimizing waste and contributing to a greener community. The Share/Reuse Hub also supports local priorities in creating local income generating opportunities through skill development, community connections, and access to training.

The Community Engagement and Development Program facilitates the social, economic and civic integration of community members through innovative opportunities, provides capacity building and advocacy support, conduct outreach efforts to generate meaningful engagement to enhance awareness about programs and services and strengthen stakeholder relations and communications.

Position Summary:

The Coordinator, Engagement and Outreach is responsible for engaging with clients and funders, and ensuring the successful delivery or program initiatives. The Coordinator, Community Engagement and Outreach facilitates the social, economic and civic integration of community members through innovative opportunities, provides capacity building and advocacy support, conduct outreach efforts to generate meaningful engagement of target communities to enhance awareness about programs and services and strengthen stakeholder relations and communications. The Coordinator, Community Engagement and Outreach will also develop and implement strategic engagement plans to engage priority populations, including newcomers, and youth.

Main Tasks & Responsibilities:

  • Lead the Program including day-to-day operations, work planning, budgeting, client/funder liaison, reporting and evaluation
  • Make decisions by following rules, policies, guidelines and procedures; by independent judgement; by analyzing multiple information and interpreting and applying policies and agreements
  • Provide assistance in the development and implementation of project goals and work plan, evaluation plan and budget to achieve agree-upon deliverables.
  • Coordinate the delivery of program activities by providing advice, assistance, and training/guidance. Schedule staff, volunteer and placement student shifts and ensure appropriate coverage, address staff concerns and record as per (SJTCC)’s procedures. Promote a culture of meeting client & neighbourhood needs and teamwork by supporting staff in all aspects of their work
  • Identify, evaluate and control risks to the program, develop solutions as appropriate. Identify emerging trends, issues, needs and direction
  • Manage social enterprise and income generation aspect of the program; identifying opportunities and partnerships
  • Provide guidance and oversight in the development and implementation of the Bicycle Repair Hub program
  • Orientation and Training of staff and volunteers
  • Participate in the evaluation and analysis of program metrics


Qualifications:

Education

  • Undergraduate degree in social sciences, business administration, or a related field

Experience:

  • Mechanical skills/repair experience is an asset and/or willingness train to obtain skills
  • Five plus years of practical experience working with clients at various levels in the community social agency, community development work, outreach and stakeholder engagement
  • Extensive experience understanding local community issues, priorities, gaps and needs including challenges facing newcomers to Canada
  • Experience working in a fast-paced, client support environment; supervising volunteers and placement students in a client-focused environment
  • Experience working with people of diverse socio-economic and cultural backgrounds from a strong anti-oppressive framework

Other:

  • Good oral and written communication skills besides customer service skills are required

Skills Required

  • Education level: College
  • Work experience (years): 6-9 years

Package

Salary: N/D