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Director of Professional Services

Michael Page CA

This is a Contract position in Swansea, ON posted July 31, 2021.

* Work with leadership to define PS offerings, future strategy and direction for the PS practice.* Provide executive thought leadership – internally and externally – for PS strategy, approach and activities.* Work with leadership to identify and implement metrics to track success, ensuring phases across pre-sales, sales, delivery, and post-delivery are successful and drive revenue through hitting goals* Member of the management team, collaborating on resolving cross-organizational issues as a representative of PS* Deliver implementation, onboarding, integration, consulting, and ongoing technical services to help customers realize the full potential of product.* Evaluating sales proposals and statements of work against proposed scope* * Leads projects estimates & staffing* Reviewing SOWs and Change Orders to ensure a successful project delivery* Build, hire, manage and mentor a range of professional service teams* Ensure that the Professional Services team is fully enabled and leverages all product capabilities on customer deployments* Accountable for Engineering designs for solutions delivered by PS* Working with teams to define implementation options for well-engineered solutions* Ensuring solutions align to client’s Enterprise Architecture patterns* Identifying opportunities to refactor underlying solutions as part of PS projects* Build and promote a culture of ownership, quality, process improvement and data-driven decision making across all stages of development* A data-centric mindset focused on developing and aligning with company vision and business objectives* Refine existing and establish software development standards and guidelines* Promoting Development Best PracticesMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual’s status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants* 15+ years experience in software development and delivery related management* 7+ years of experience managing multiple engineering teams and managers in a software product company.* Hands-on experience with complex software implementations* Experience and success leading truly Agile development teams* Experience and success leading truly Waterfall development teams* Comfortable working with and managing remote teams spread across multiple time zones* Experience managing a mixed role team of 20+ indirect reports (3-5 direct reports)* Experience working with and advising senior executives* Experience in the sales cycle helping clients with vision, working with internal partners to shape proposals, and hands-on contract writing.* Strong communication, writing, and presentation skills* Experience in proactively identifying, assessing, and mitigating risk across pre-sales, sales, and project delivery.* Experience evaluating sales proposals and statements of work against proposed scope* Extensive experience and consistent history of success in technology and project delivery, including managing and being accountable for the technical output of development teams* Strong problem-solving skills and approach: ability to collaborate with development teams to triage issues across multiple systems and drive technical issues to resolution*Technical Experience** Strong experience developing and deploying cloud-centric applications using Java, Spring boot, RESTful APIs, microservices, containers, etc* Direct experience building applications based on various architectural patterns and styles such as Event-Driven, Microservice architecture, Monolithic, Service-oriented (SOA), Client-server, etc.* Working experience with object-oriented languages, runtimes, and best practices* Working experience with Relational, and NoSQL database systems* Experience with CI/CD, Git, Sonar, and DevOps ecosystem including tooling and paradigms (Terraform, Ansible, Kubernetes, etc)The Company, headquartered in Toronto, Canada, is a privately held company and is the leader in enterprise wealth management for the Canadian market. Founded in 1991, it has over 80 staff and 15 leading financial services clients representing over 12,000 financial advisors on the platform. It offers the most comprehensive wealth management solution for financial advisors in the credit union, banking, insurance and investment dealer sectors.They are a world-class technology platform that boasts a number of firsts in Canadian mutual fund distribution including real-time processing, web access, built-in compliance, plus GIC and segregated funds processing capabilities. Technology innovation is one of the cornerstones of their product development strategy and through its Evergreen approach to technology, new features and capabilities transparently integrate into the platform.Great benefits and bonus