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Director, Product Design and Customer Experience , Consumer Engagement Technology

Loblaw Companies Ltd Head Office

This is a Contract position in Toronto, ON posted May 14, 2021.

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5 The decision to join a company is a big one.

We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?

What You’ll Do Collaborate with various business, engineering and enterprise teams to support best-in-class product designs on the evolution of our customer experiences Use a customer first vision and mindset, so that you can inspire designs with the focus on the usability from a customer’s view, measuring success and iterate the process Champion the need for holistic service design efforts across our entire omni-channel customer experience, supporting multiple lines of business Hire, manage, and retain customer focused and collaborative colleagues that will support our customer journey via our product creations Coach and manage teams across every stage of the design process: problem definition, research, solution ideation, information architecture, user flows, wireframes, high-fidelity mocks, prototyping, interaction design, dev collaboration Leverage insights and competitive intelligence to bring the best of external & internal research into discussions about strategy, design & execution What you Bring: Demonstrated experience in leading high performing customer focused product design teams implementing high quality solutions in a timely manner A flexible working style that allows you to effectively lead multiple projects and collaborate across various teams and management levels Ability to influence and communicate with a sense of urgency, accountability and ownership Experience in and Understanding of the power of research and data to identify problems, opportunities, and solutions.

An inclusive leadership approach that values diversity and builds effective leaders through coaching and mentoring others What Loblaw Offers You We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy: Work Perks Program On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office) Tuition Reimbursement & Online Learning Pension & Benefits Paid Vacation How You’ll Succeed: At Loblaw, we seek great people to continually strengthen our culture.

We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

In addition, we believe that compliance with laws is about doing the right thing.

Upholding the law is part of our Code of Conduct
– it reinforces what our customers and stakeholders expect of us.

Employment Type: Full time Type of Role: Regular Loblaw recognizes Canada’s diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.