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District Manager

Swatch

This is a Full-time position in Toronto, ON posted December 7, 2018.

The Retail District Manager supports the day to day operations for current and future brick and mortar locations resulting in achieving bottom line financial objectives. This will include specific responsibilities in the areas of Budgets, Systems Operations, and General Operations for existing and new stores. They are responsible for monitoring budgets, payroll, store supplies, sales performance and to provide the necessary tools and metrics to achieve financial targets. Responsible for coordinating logistics for construction, vendors, supplies for new store openings, remodels, and relocations while implementing best practices to generate incremental revenue and stimulate future store growth. • Essential Duties and Responsibilities**: Other duties may be assigned.

Store Operations

  • General supervision, coaching and ability to provide feedback about the field team. Conduct store visits to review metrics, instill best practices and identify opportunities for improvement. Role model’s exemplary customer service through personal contact with customers. Analyze staff KPI’s and utilize in developing motivational tools. Work with Managers to implement store staffing matrix geared around peak selling days/periods/productivity. Monitor each store’s payroll percentages weekly, monthly, quarterly, and annually to achieve budget goals
  • Follow up and track all communication from the field (weekly payroll recap, store recaps, operational compliance reporting, etc).

Coordinate store inventory cycle counts

  • Maintaining store loss prevention & health and safety standards
  • Partner with planning and allocation on system needs and support (transfers, product needs, etc.)

Execute Policies and Procedures

  • Responsible for maintenance of the policy and procedure manual, receiving updates from all business partners, making necessary changes and communicate and train the field organization regarding P&P with HR Business Partner. Observes all company policies and ensures all stores compliance to ensure all safety standards are achieved.

Retail Reporting

  • Monitor, analyze and report on data. Responsible for taking a lead role in development and execution of operational reports and completing required monthlyweeklyyearly reports as required to HQ. Analyze all store reward and incentive programs. Provide operational best practices and processes for retail that will improve efficiency while helping to drive sales and profitability. Responsible for coordinating all repair and maintenance needs and cleanliness for all retail locations.

Store Development

  • Work with Brand Manager to prepare and manage construction budgets, bid review, and Project Manage new store openings, remodels and relocations, repair and maintenance to ensure on time and on budget execution and ensure all documents are organized and filed systematically. Remain flexible and available for any company projects (e.g. employee sales, flash sales, pop up shops, etc.
  • Remain available to handle store overnight installations and emergencies of any nature.

Coordinate with Shared Services

  • Partner with cross channel departments to field questions
  • sales audit, chargebacks, inventory questions, etc. Partner with IT on System upgrades and associated training requirements (not Cegid). Work with Finance to ensure month end audits of all sales data and deposits, researching, resolving and reporting on all discrepancies.

Qualifications

  • Must be legally authorized to work in Canada.
  • Minimum 3 years of Retail District Manager experience in Canada.
  • Minimum 3 years Retail Operations experience in Canada.
  • Advanced Excel formulas, Pivots, Vlookups, Functions, etc.
  • Experience with mail chimp, mail merge, Photoshop
  • Ability to plan and project manage store openings
  • Proven ability to manage operating budgets
  • Must be organized and able to multi task.
  • Ability to delegate, think autonomously and to solve problems.
  • Excellent written and verbal communication skills.
  • Ability to travel up to a maximum 60% of the time and remain flexible with work schedule (able to travel 2+ weeks at a time, work weekends and holidays. Ability to work in the field as needed, including overnights.
  • Able to build and maintain productive relationships with cross functional teams.
  • Ability to interact with company executives, consultants, vendors, contractors, and people at all levels
  • Strong work ethic, sense of urgency and commitment to achieving targets and deadlines.
  • Driver’s License. College or University Graduate in related field.
  • What you’ll do here**:
  • Oversee key organizational and operational systems and reporting for Retail Brick and Mortar locations. Communicate KPI metrics to our HR Business Partner and floor staff to ensure that all brand ambassadors are achieving and exceeding required performance
  • What you’ll bring to the table
  • Excitement to lead a team confidently and inspire teammates
  • Think about the big picture and solve problems creatively

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D