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Floral Express: Sales Account Manager

Floral Express

This is a Full-time position in Woodstock, ON posted March 26, 2021.

We are a family run business, and while our focus is on flowers, we believe our success comesfrom hard work, honesty and integrity, trustworthiness and our traditional and caring family values.

We also value our Customers need for fresh products.

We have designed our sales and supply chain schedule to enable our Customers to receive the freshest products possible!We are constantly looking for ways to improve our systems and are always listening to our Customers ideas and needs.We strive to become a leading floral products wholesaler in North America, and we achieve this by delivering exceptional value, offering a broad assortment of high-quality floral products at competitive pricing, along with the support of our exemplary customer service.

We are committed to making Floral Express a great place to work, through the best management practices, fair compensation, and a caring family culture.

Interested in joining our dynamic Sales Team?

Floral Express is looking to hire a self motivated and driven inside Tele-sales Account Manager to Join their Sales Team.Duties and Responsibilities What you will be doing?

Service existing customer base weeklyContact all assigned clients by phone or email to obtain weekly orders.Suggest specific items based on seasonality, customer requests and specials.Offer clients additional product in an attempt to bolster sales based off the availability and seasonal offeringsEndeavor to hit both personal and company sales goals and margin targets.

Service existing customers for potential opportunities into the futureOffer and encourage existing customers to take advantage of secured pricing on a yearly basis.Proactively promote available product opportunities that will be available into the near future.Leverage opportunities to increase sales such as product promos in surplus seasons.Offer holiday pre books when relevant.

Strengthen the bond with existing customersEncourage customers to use the web site to secure their weekly orders and view products in real timeObserve customers buying habits and recommend solutions to better meet their needs.Research customers via web and inquire in person to better understand their brand identity and needs.Create relationships with customers both on a business and personal level.Make personal sales calls to customers in line with account classification frequency guidelines.

Consistent and dedicated communication to clientsIssue credits and correspond with customers quickly when product is not available or quality is suspect, while offering solutions.Demonstrate confidence and integrity in order to build a “trust” relationship.

Performance Accountability with existing customersRetain all assigned customersIncrease customer spending with Floral ExpressIncrease the percentage of customers with standing and market orders per specific targets.Qualifications3-5 years of Tele-sales experienceFloral knowledge an advantage but not requiredPassion for delivering exemplary customer serviceAbility to establish engaging relationships with customers.Ability to listen and recognize needs of clients and leverage this insight to provide new solutions that will increase sales for Floral Express.Strong organizational skills and detail oriented.Punctual quality and willingness to correct mistakes quickly.Excellent verbal and written communication skills.Excellent knowledge in word, excel, email and web functions.Team driven but able to work independently when required.Valid G driver’s license.Cheerful, friendly, helpful, enthusiastic and confident.Floral Express offers competitive salary packages, an incredible work environment, and career advancement opportunities.

Training (initial and ongoing) in all functions is practiced where we believe that knowledge and willingness to advance are key factors to success for our entire team.Salary will reflect qualifications and experience.Qualified applicants should contact Floral Express at:hr@floralexpress.ca