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LWS – Department Manager – Installed Sales

Lowe's Canada

This is a Contract position in Kemptville, ON posted April 22, 2021.

At Lowe’s Canada, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 470 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent?

We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

Your role : The primary function of the Department Manager (DM) Installed Sales is to manage the daily operation of installation sales.

This includes supervising and training associates, managing associate performance, ensuring adequate department coverage through scheduling of associates, and providing customers with service.

This also includes product readiness for installed pick up or delivery.

Duties also include working with the Installed Sales team to ensure any issues (e.g., order product) are addressed, checking status of orders and communicating order status to customers, and communicating sales promotions information to associates.

The DM Installed Sales utilizes internal systems and reviews reports to plan inventory levels, resolve any issues, track orders, manage installation, and retrieve any other necessary information.

The DM Installed Sales is expected to operate store equipment, direct phone calls, and execute daily tasks assigned by manager or Lowe’s system.

The DM Installed Sales is also responsible for working with installers, providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns.

The DM Installed Sales is also required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.

Lastly, the DM Installed Sales is responsible for completing all other duties as assigned.

Requires morning, afternoon, and evening availability any day of the week.

Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.

Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.

Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store.

This position reports to an Assistant Store Manager and leads hourly associates.

Exigences du poste The qualifications we are looking for : High School Diploma or equivalent.

AND 3 years relevant experience in a retail environment, including at least 1 year supervisory experience OR 1 year Lowe’s store sales floor experience.

AND Experience with computer and web-based systems (e.g., email, web based applications, delivery/scheduling systems, online ordering systems, training).

Preferred Qualifications 1 year project management experience, including budget responsibility.

Knowledge of inventory control procedures.

1 year customer service experience in a home improvement setting, including communicating with customers via phone and email.

1 year experience in resolving conflicts between multiple parties (e.g., contractors and customers).1 year work experience in a department containing installation categories (e.g., millwork, plumbing, flooring, cabinets).

Knowledge of power equipment operation (e.g., forklift, lift truck, order picker).

Knowledge of Lowe’s installation services and associated software or programs.

Lifts up to 40 pounds without assistance many times a day and also lifts up to 100 pounds with or without assistance daily.

The Department Manager
– Installed Sales may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds (if applicable).

Lowe’s Canada is an inclusive employer.

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Your benefits of working for Lowe’s Canada: By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc.

Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A company discount on store merchandise A student incentive program And much more The masculine generic is used without discrimination and only in order to simplify the text.

Lowe’s Canada is committed to encouraging diversity and inclusion.

We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.