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Manager of Customer Success


This is a Full-time position in Toronto, ON posted June 26, 2019.

We’re on the hunt for confident individuals with a can-do attitude who want to be a part of a fast-paced, work-hard, start-up environment.

At HiMama we celebrate wins, make positive change in the world, and have fun with friends all at the same time, every day.

And as the Manager of Customer Success, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five.

CUSTOMER SUCCESS AT HIMAMA The CS Team CS at HiMama is a close-knit team of busy bodies who are driven to find a way to make every customer successful, so help us This includes influencing product and marketing decisions, problem solving, and a whole lot of persuasion.

Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role.

The Manager of Customer Success Role You should love building teams of top performers while motivating and coaching them to always exceed targets.

You are customer obsessed and will stop at nothing to ensure our customers have the best experience possible.

You’re a guru at finding problems, designing and implementing solutions
– you can take a holistic view of processes and find ways for improvement.

You enjoy being in fast growing teams where challenges are abundant and adapt quickly to changes tasks and a fast paced environment.

HiMama is also a social enterprise and we’re looking for good people who are motivated to make a difference in the world; by working with us you will personally be improving outcomes for millions of children in Canada, the U.S.

and abroad.

WHAT YOU’LL BE DOING Managing our team of CSMs, providing them with coaching, support and direction Ensuring that we have sustainable processes to help every customer achieve their goals Building training and development for new hires, and ongoing development of the team Devising plans and managing execution to hit Upsell and Retention targets Working with product to ensure we are making decisions in the best interest of our users Finding ways to improve process and cut down on customer issues Acting as the advocate for our customer base internally Ensuring the customer has an amazing HiMama experience WHAT WE’RE LOOKING FOR Skills Strong interpersonal and verbal communication skills Excellent coach and mentor Active listening and problem solving skills Not afraid to pick up the phone and speak to people Ability to analyze complex problems and provide simple solutions Organized and able to manage a large volume of tasks independently Confidence to manage difficult situations and conversations Interests Desire to make people successful and connect with people Propensity to always want to learn and improve Passionate about a career that is more than a “job” Ambition to work hard in order to make an impact in the world Experience Bachelor’s degree (or equivalent) from an accredited University 4-8 Years in a SaaS environment (preferably in Sales / CS) 2-4 Years experience in managing a team Have previously carried retention, upsell or sales quotas HiMama Perks Dedicated career paths for high performers Catered snacks, pet friendly environment – dogs everywhere Lunch and learns for personal and professional development Ongoing team success celebrations and social activities, including beer and wine Fridays Supportive team atmosphere with strong team culture Downtown office with a laid back atmosphere in a great location HiMama Philosophy HiMama is improving learning outcomes for children aged zero to five.

We are a social purpose business that connects families with the early childhood professionals who serve them.

Thousands of child care professionals use HiMama to share learning and development updates to families.

Special moments are shared across the globe every second.

HiMama is based in Toronto, Canada.