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Retail Manager

Friday Harbour Resort Holdings Inc

This is a Contract position in Toronto, ON posted June 5, 2021.

Discover your next adventure Spend your days surrounded by the beauty of Lake Simcoe.

Friday Harbour is committed to providing Associates with a workplace that anticipates needs, recognizes talents, and encourages and assists with personal career growth within our team.

Friday Harbour Resort is located in Innisfil, Ontario.

We offer our homeowners, members, and guests a one in a kind experience.

Welcoming guests to enjoy our lakeside amenities, take a walk down the boardwalk, support local businesses, enjoy a round of golf with friends or spend the evening enjoying dinner with locally sourced ingredients.

As we continue to grow our growing resort, we are looking for outstanding associates to join our Friday Harbour team.

Role Summary The Retail Manager will lead the development of the philosophy and business model for FH Fine Food and Friday Harbour Resort’s retail outlets.

This individual will subsequently develop and lead a professional retail sales team to set aggressive goals and objectives to ensure achievement of all financial, quantitative and qualitative goals.

Responsible for the procurement of merchandise, supervision of the overall daily operation of FH Fine Food and all other retail areas including business planning and financial management, team development, training, coaching and motivating all relevant associates.

Leading by example, this individual will set high standards including overall leadership, sales and marketing, merchandising, store appearance and presentation and overall guest experience.

The Retail Manager will work closely with other departments to promote products and services from other areas of the Resort.

Responsibilities Responsible for overall resort retail strategy Responsible for the day to day operations of FH Fine Food and Friday Harbour retail outlets Develop marketing and sales plans and business plans including operating budgets and targets Responsible for e-commerce development, management and oversight Liaise with commercial retail tenants to ensure minimal product overlap Responsible for procurement of merchandise ensuring outlets are appropriately stocked Ensure the best selection possible within the inventory limits set Maintain attractive and appealing merchandise displays Provide as required regular reporting of retail performance, key metrics including analytical reports and summaries, including actionable items and strategies to secure targets Ensure daily reports are accurate for budgeting and forecasting Monitor usage reports to identify opportunities to ensure maximum satisfaction Create goals and initiatives to identify and promote initiatives and seasonal changes Oversee associates and scheduling to meet service and retail usage demands Together with the Resort Sales & Service Officer, develop strategic marketing and sales plans, including advertising and marketing strategy to position the business within the target market Initiate and monitor internal controls, prevent product losses and ensure all products are current and trendy Ensure a welcoming environment and demonstrate a highly professional and engaging approach to assisting guests in a warm, friendly and respective manner Ensure impeccable organization and presentation of all products, equipment, furniture and marketing collateral Lead, direct and supervise associates to maximize financial and operational objectives Ensure associate consistently deliver excellent service including inquires and diligent follow up Perform daily open and close procedures ensuring 100% accuracy of all settlements and reconciliation reports Place and manage special orders to fulfillment, ensure 100% special order compliance Monitor and recognize security risks and thefts and institute processes and mechanisms to prevent and mitigate losses Supervise and manage daily operations including sales, staffing, cleaning, maintenance, shelf stocking and all activities resulting in superior operational performance Train new associates to ensure skill level and product knowledge are appropriately developed Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program Adhere to all environmental policies and programs as required Other duties as assigned Requirements Bachelor’s degree or equivalent specializing in retail or business related Minimum of 5 years work experience in a retail capacity Minimum of 3 years work experience in a leadership role in a retail or customer service environment Experience in the grocery industry an asset Passion for customer service, marketing and selling quality merchandise Proven track record for results in management of revenue and profit targets Sound financial knowledge of profit and loss statements Must possess excellent customer service skills Must be computer literate.

Preferred candidate will have previous experience with Point of Sale software, Microsoft Word and Excel Strong verbal and written communication skills Detail-oriented and works with a high degree of accuracy Ability to multi-task in a fast-paced environment Must be extremely responsible with integrity and ability to maintain confidentiality and discretion Working Conditions Must be able to work flexible hours including evenings, weekends and holidays Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance Stand, sit or walk for an extended period of time or for an entire shift Reach overhead and below the knees, including bending, twisting and pulling Join our team and make every day feel like Friday.

All candidates must be legally eligible to work in Canada.

Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.

Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce.

Friday Harbour is also committed to providing accommodations for people with disabilities.

Upon request by the applicant, accommodation will be provided in all parts of the hiring process.

Please contact the Human Resources department with any accommodation requests.

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