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Retail Manager

Frontier Heritage

This is a Full-time position in Terra Cotta, ON posted October 7, 2021.

ABOUT US: Frontier Heritage, established in October 1993 and based in Brampton, Ontario, is one of the leading South Asian fashion houses in North America.

It combines traditional wear with modern styles and offers the latest designs in high-quality and high-end apparel, including sarees, suits, lehengas, bridal wear, jackets, sherwanis and groomswear.

We offer ready-to-wear outfits as well as specializing in creating custom wear for our clients’ specific needs.

All our outfits are made in India by our talented team of designers and artisans.

The Frontier brand has a number of boutiques across the world, including Frontier Bazarr, Frontier Bridal, Frontier Heritage, Frontier Phagwara, and Frontier Raas with locations in Canada, India, the United Kingdom, and the United States.

MAIN DUTIES AND RESPONSIBILITIES: Frontier Heritage is looking for a Retail Manager to join our team in Brampton, Ontario.

The successful candidate will be a results oriented team player and leader, who is passionate about providing excellent customer service.

As Retail Manager, you will draw upon your deep knowledge and expertise in South Asian textiles and garments to manage merchandising functions between Canada and India while ensuring that our customers are receiving products of the highest quality and craftsmanship.

You will establish a clear and compelling direction and will manage key ongoing business operations, driving cost efficiencies and sales growth and ensuring a strong customer experience.

Duties will include:
• Plan, direct, evaluate and oversee the retail operations of Frontier Heritage;
• Source and purchase high-quality garments and fabrics from across India to ensure that our customers are receiving exclusive designs, finished to a high standard;
• Develop and implement improved processes to coordinate operations between the sale of products in Canada and the sourcing and manufacturing of products in India;
• Establish mutually beneficial distributor relationships for business growth;
• Complete store operational requirements through scheduling and assigning employees and following up on work results;
• Provide direct, transparent and consistent communications to ensure employees are aligned on business objectives and equipped to maximize opportunities;
• Ensure high-level of customer service through providing guidance and direction to employees and monitor and appraise job performance;
• Ensure employee compliance with company policies and procedures;
• Maintain store staff but recruiting, selecting, orienting and training employees;
• Achieve financial objectives by preparing annual budget, scheduling expenditures and initiating corrective actions;
• Identify customer requirements by establishing rapport with current and potential customers to understand service requirements and drive sales and business development opportunities;
• Provide availability of merchandise and services and monitor and maintain inventory levels to determine need for stock supply;
• Identify, recommend and implement changes to improve productivity, reduce cost and waste;
• Set and regulate product pricing policies using results of market and demand analysis.

Review merchandising activities and determine additional required marketing strategies to drive sales;
• Develop policies for the merchandising of goods through development and analysis of advertising, sales promotions and display strategies;
• Analyse operating and financial statements to determine sales performance and profitability ratios;
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records;
• Maintain high-level operations by initiating, coordinating and enforcing retail operations policies, procedures and programs; and
• Implement strategies to achieve sales targets.

EDUCATION: Bachelor of Commerce or related discipline.

• Minimum of three years of professional employment experience managing retail operations, driving sales to meet profitability targets;
• Minimum five years of professional experience in the textiles operations industry, specifically the manufacturing, wholesale and retail of South Asian textiles and garments;
• In-depth knowledge of South Asian wholesale and retail garment market;
• Expertise in the design and manufacturing of South Asian garments, including computerized, handwork and manual machine operations;
• Demonstrated experience training, administering and managing employees to ensure high performing teams;
• Experience in the coordination, development and implementation of company policies and procedures to meet sales targets and business objectives;
• Quantitative and analytical skills with an understanding of sales and financial data; and
• Demonstrated experience serving customers in a professional manner.

LANGUAGE OF WORK: English CONTACT US: Ishan Arora, 905 796 0600,