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Senior Manager, Loyalty & Partnership Planning


This is a Contract position in Toronto, ON posted January 23, 2023.

Press Tab to Move to Skip to Content Link Requisition ID: 169804 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Canadian Banking Retail Products Loyalty & Partnership team is looking for candidates at the Senior Manager level, who are team-oriented, critical thinkers with a passion for transformation and business building agendas.

The successful candidate will work directly with the Loyalty & Partnership senior leaders and play a key role in establishing strategic roadmaps inclusive of data gatherings, industry research and analyses, maturity curve and business model assessments, that are critical to our midterm to long range planning.

Is this role right for you?

In this role, you will:
• Lead Loyalty & Partnerships strategy development, including research, analyses and compelling strategic recommendations that advance the bank’s maturity and competitiveness within the loyalty rewards space.

• Develop annual and interim business plans including detailed deliverables to achieve short-, medium
– and long-term objectives.

• Lead strategic conversations to identify key deliverables and next steps and develop roadmaps.

• Attend workstream meetings to ensure full understanding of all current and future state internal workstreams.

• Partner with stakeholders within Scotiabank’s Scene Joint Venture to collaborate on maturity curve assessments, competitive diagnostics and strategic optionality amongst the bank and Scene loyalty program.

• Foster and maintain collaborative relationships with key internal and external stakeholders to support the achievement of deliverables and overall objectives.

• Report on overall Loyalty & Partnerships progression against strategic initiatives to further stakeholder understandings and to gain stakeholder feedback and insights, creating strong feedback loops.

• Tracks impact and outcomes and provides regular executive-level updates to key stakeholders.

• Attend and present as required at internal partner / team meetings and workshops.

• Synthesize findings and present clear recommendations
• Provide supporting presentations/analysis to support executive discussions.

• Works closely with other Loyalty & Partnership teams such as Operations, Rewards Strategy & Management, Liability Management, and Portfolio Investment Optimization to be able to convey Loyalty & Partnerships priorities to other business lines.

• Provide inputs into business and loyalty rewards product initiatives through research and competitive analysis to inform on best practices and approaches.

• Actively monitor current and historical trends (internal and external) and keep abreast of the competitive landscape.

• Gather data and perform business and financial assessments to diagnose opportunities.

• Complete competitive / business environment research and benchmarking to determine emerging issues and trends and analyze the impact / implications of those trends on the bank’s loyalty rewards program strategy.

Do you have the skills that will enable you to succeed in this role?

We’d love to work with you if you have:
• Bachelor’s degree with several years of relevant work experience, Graduate degree or MBA is an asset
• Experience in management consulting or corporate strategy development
• Experience with Canadian financial services, loyalty rewards, payments space, and/or management of credit cards/rewards programs is an asset
• Ability to deliver results in a fast-paced, challenging and dynamic business environment
• Superior interpersonal skills, leadership and influential capabilities
• Demonstrated experience in business & strategic planning involving multiple business lines and stakeholders
• Self-motivated; work both independently and collaboratively with multi-functional teams, as both a leader and member
• Exceptional planning and analytical skills, ability to discern research information / data and focus on the critical business issues
• Highly developed relationship management skills to effectively manage relationships across the Bank, partners and external vendors
• Exceptional presentation and written communication skills
• Proven track record delivering innovative solutions from concept to change management
• Excellent knowledge with MS Office including Word, Excel and PowerPoint Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas.

Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here .

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.