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Service delivery manager

Health E

This is a Full-time position in Thunder Bay, ON posted June 30, 2019.

Service Delivery Manager As a Service Delivery Manager, you will oversee the quality and deadlines of deliverables and technology to clients, while ensuring a positive customer experience.

You will be responsible for the planning, management and coordination of projects; and reporting to management regarding status.

Responsibilities Assign, manage and follow up on tasks based stated priorities Report task related KPI data to the management team Ensure the team has the necessary resources (based on task time-frames) Highlight opportunities for training Work collaboratively with other departments for team and client success Serve as an escalation point to management Work with your team to re-prioritize and reassign tasks throughout the day based on internal and external client needs Qualifications Post-secondary degree or diploma 1-2 years of project management experience Solid technical background with understanding, or hands-on experience in software development and web technologies Strong interpersonal and leadership skills Solid organizational skills including attention to detail and multi-tasking skills Solid time and resource management skills Able to prioritize workloads and meet deadlines in a fast-paced environment Excellent client-facing and internal communications skills Excellent written and verbal communication skills Exceptional ability to manage competing priorities Strong working knowledge of Microsoft Office Experience with remote desktop, databases, SQL and related technologies will be considered an asset Health e(fx) welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.