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Service manager


This is a Full-time position in Kitchener, ON posted June 26, 2019.

We are seeking a Service Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Manage a profitable service and parts departmentOversee and manage our aftermarket parts & service businessReview recovery rates and absorption ongoingHandle customer inquiriesProvide information about the products and servicesDelegate in house and on road service to techniciansKeep up to date required training for staffUpsell accessories and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services​Qualifications:Previous experience in customer service, sales, or other related fieldsAn understanding of construction equipment, hydraulics and diesel enginesAbility to build rapport with clientsAbility to prioritize and multitaskProvide top notch customer service working under pressurePositive and professional demeanorExcellent written and verbal communication skillsAnalytical experience an asset Strong computer skillsTeam oriented