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Sr. Director – Customer Engagement Plo

Johnson & Johnson

This is a Contract position in Toronto, ON posted May 12, 2021.


– CUSTOMER ENGAGEMENT PLO Position & Organization Summary At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives.

We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time; we pursue the most promising science, wherever it might be found.

We are Janssen.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it Do you want to help achieve our Janssen Business Technology promise, and create a future, where disease is a thing of the past by unlocking the power of people, technology, and insights?

If you passionate about growing a team of leaders and advancing digital customer experiences designed, then this role may be the opportunity for you This leader will craft the technology vision, strategy and roadmaps while managing ongoing advancement of our capabilities.

This role has end-to-end responsibility for the strategy, governance, implementation, and operations.

This position will collaborate closely with business and technology leaders to drive capabilities that deliver measurable business value.

This role will advance technology for our Janssen strategic omnichannel program, positioned to transform the Health Care Professional (HCP) experience.

This individual must be passionate about iterating our technology solutions to deliver a coordinated, personal experience to HCP.

This leader will also have responsibility for our Learning & Development capabilities for our field organizations, advancing platforms to enable continuous learning and development in our pursuit to share scientific knowledge.

As a working as a member of the Janssen NA Commercial Technology leadership team, the Sr.

Director will develop teams of product line and integrated solutions teams, while collaborating with Technology Services and vendor partners to design and develop impactful business solutions.

Responsibilities: Create and execute technology product strategies, roadmaps and associated portfolios and priorities to drive business outcomes.

Champion a highly collaborative culture that encourages self-directed, fast paced product delivery teams to accelerate innovative solutions in service of Janssen’s customer interactions.

Sponsor and govern the technology investments and implementations to shape and deliver integrated customer solutions.

Structure and handle strategic technology collaborations with vendors (, Veeva, etc.) to ensure high value partnerships.

Establish, build, and mature business relationships across all business departments to understand, coordinate, prioritize, deliver, and support the various demands, capabilities, processes, and compliance requirements.

Assess and explain external customer perspectives, internal partner needs, market opportunities, industry benchmarks, and system connections/constraints to ensure value creation and process efficiencies.

Champion global Customer Engagement team model to ensure alignment on technology decisions and governance.

Ensure that J&J information assets are appropriately identified, valued, and secured aligned to policies.

Qualifications Qualifications Required: Bachelor’s degree with a minimum of 15 years of technology industry experience.

Commercial Sales & Marketing process experience Results oriented with strong organization skills and a consistent track record in shaping and executing highly sophisticated programs.

Experience innovating technology strategies and solutions to solve business problems and enable business transformation, and experience measuring value creation.

Demonstrated ability to communicate with impact, influence, negotiate, and build collaborative partnerships, teams, and trust across functions.

8 years people leadership experience, leading technical teams across multiple ambitious priorities Preferred: Experience handling large scale IT projects in a GxP validated environment.

Delivery experience with the Agile framework and approach as Product Manager or Product Owner is highly preferred Prior work in the Life sciences or health care industry Experience with Agile methodology and solid understanding of the Software Development Lifecycle Management model and documentation.

This will report into the VP of Commercial Product & Platform Solutions and is in Titusville, NJ or Horsham, PA and may require up to 15% travel within the New Jersey/Pennsylvania area and occasional travel across North America, and Globally.

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Primary Location United States-New Jersey-Titusville-1125 Trenton Harbourton Road Other Locations United States-Pennsylvania-Horsham, Canada-Ontario-Toronto Organization Johnson & Johnson Services Inc.

(6090) Job Function Info Technology Requisition ID 2105929563W